Refund policy

Products & Packaging
All products are shipped in their original supplier packaging to ensure quality and safety. By purchasing from Caplet, you acknowledge that items may arrive in this packaging.

No Returns on Opened Products
To maintain safety and hygiene, opened or used products cannot be returned. All sales of opened items are considered final.

Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos or documentation to verify the issue. Approved claims will be replaced or refunded to the original payment method. To start a return, you can contact us at help@capletcares.com.

Shipping Issues
If your package is lost or significantly delayed by the shipping carrier, contact us within 7 days so we can assist. Refunds for shipping-related issues do not include shipping costs unless the issue is our responsibility.

Claim Time Limits
All claims for defective, damaged, or incorrect products must be submitted within 7 days of delivery. Claims submitted after this period may not be accepted.

Free Shipping Orders
If your original order qualified for free shipping (orders over $100), refunds or replacements for returns due to customer error will not include shipping costs. Only defective, damaged, or incorrect products will include shipping adjustments if necessary.

No Returns Without Authorization
Items returned without prior approval will not be accepted or refunded.

Exchanges
To exchange an item, please return the original item (following the above process) and then place a new order for the item you want.